ServiceNow Developer with 6+ years of experience in development, administration, and customization of ServiceNow platforms. Strong experience in ITSM modules including Incident, Problem, Change, Asset Management, and Service Catalog. Skilled in CMDB/CSDM, ITBM configuration, dashboard and report development, workflow automation, and Service Catalog management. Ability to translate business requirements into scalable ServiceNow solutions while supporting Agile development and operational processes.
Positions: 10
Primary Skill
- 6+ years of experience in ServiceNow development, administration, and customization
- Strong working knowledge of ITSM modules:
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Service Catalog / Service Request
- Experience working on standalone and multidomain instances
- Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)
- Handson working knowledge of CMDB / CSDM
- Facilitate and support Change Management (including CAB meetings)
- Process RITMs, Incidents, and operational tickets
- Develop reports, dashboards, and templates (e.g., Incident templates)
- ServiceNow System Administrator Certification
- ServiceNow Developer Certification
- Strong communication skills (oral & written)
- Ability to translate business requirements into workable ServiceNow solutions
- Experience creating & managing Service Catalog items and workflows
- Support enduser requests and provide ongoing assistance
- Data analysis skills (interpretation & reporting)
- Ability to interact with internal customers to scope solutions and workflows
- Audit Change tickets as per Change Management policies
- Working knowledge of Agile methodology
- Ability to break down requirements, demo dashboards/reports to users
- Ability to manage multiple client requests with prioritization
- Strong clientinteraction and relationshipbuilding skills
Desired Skill/Good to Have
- Experience supporting ServiceNow upgrades and maintaining upgrade testing protocols
- Ability to create/maintain system design & operations documentation
- Strong selfstarter who can independently manage remote work across multiple engagements
- Understanding of solution sustainability and longterm platform scalability
- Experience in migration, standardization, and ServiceNow version upgrades
