ServiceNow Business Analyst with experience in ServiceNow development, administration, and key ITSM modules including Incident, Problem, Change, Asset Management, and Service Catalog. Responsible for gathering requirements, translating business needs into ServiceNow solutions, supporting CAB processes, and developing dashboards, reports, and workflows. Works closely with stakeholders to deliver scalable ServiceNow solutions in Agile environments.
Positions:05
Primary Skill
- Strong experience with ServiceNow modules:
- Incident, Problem, Change Management
- Asset Management
- Service Catalog / Request Management
- ServiceNow development, administration, customization
- Working on standalone and multidomain ServiceNow instances
- ITBM modules:
- Ideation, Demand, PPM, Resource Management
Change Management:
- Facilitate Change Advisory Board (CAB) meetings
- Administer/support/audit Change tickets
- Creation of incident templates, catalogs, workflows
- Reporting & Dashboards development in ServiceNow
- Processing Incident, RITM, and work request tickets
- Requirements gathering and converting them to ServiceNow solutions
- ServiceNow Systems Administrator Certification
- Strong communication skills (oral and written)
- Support end-user assistance requests
- Data analysis
Documentation:
- System design, operations documentation
- Testing protocols for upgrades
- Ability to break down requirements and demo solutions
- SLA-driven working approach
- Client relationship management
- Prioritization and organizational skills
- Ability to work independently and remotely across multiple engagements
- Working knowledge of Agile methodology
Desired Skill/Good to Have
- Experience with ITBM configuration, customization, migration, upgrade, and version standardization
- Ability to scope and create new/existing workflows based on best practices
- Strong self-starter attitude with proactive problem-solving
- Experience supporting multi-engagement environments
- Understanding of cross-functional ServiceNow integrations
