Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IS Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities. The IS Analyst design system components, write specifications, define solutions, perform system build and create system level documentation.
Primary Responsibilities
- Responsible for the day-to-day operations of facility applications including design, build, test, and maintenance. This ranges from small service requests to larger project implementations.
- Responsible for assisting with system troubleshooting, implementations, and software updates.
- Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable.
- Coordinates tasks departmental/interdepartmentally to support non-clinical applications.
- Works in a multidisciplinary environment to help maintain a stable and functional software application.
- Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures.
- This position has an on-call rotation schedule that requires immediate off-hours response.
- Actively maintains education and cross-training on all departmental areas of expertise.
- Applications supported include Lenel S2, Milestone, Mobileview, Aeroscout, TMS, Omnigo, Keystone and other facility security and operations systems.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- 5+ years hands-on experience with facility security and operational systems (e.g., Lenel S2, Milestone, Mobileview, Aeroscout, TMS, Omnigo, Keystone).
- Strong understanding of system design, build, testing, and maintenance processes.
- Familiarity with troubleshooting techniques and software update procedures.
- Basic knowledge of networking concepts and integration with physical security systems.
- Ability to develop and maintain system documentation and adhere to change management protocols.
- Experience in creating and executing testing protocols, including user acceptance testing (UAT).
- Excellent communication and collaboration skills for working in multidisciplinary teams.
- Strong analytical and problem-solving abilities.
- Ability to coordinate tasks across departments and manage priorities effectively.
- Willingness to participate in on-call rotation and respond to off-hours issues promptly.
Preferred Qualifications
- Experience with integration tools, APIs, and web services for facility applications.
- Familiarity with video management systems and IoT-based tracking solutions.
- Exposure to cloud architecture and SaaS platforms for security systems.
- Vendor-specific certifications for Lenel S2, Milestone, or similar platforms.
- Knowledge of Agile methodologies and project management practices.
- Experience coordinating cross-functional initiatives and managing complex data sets for system stability.
- Prior work in healthcare, facilities management, or security operations environments.
